References

Some examples of projects I have participated

Digitalization of service process

Project included specification and development of service process to ServiceNow. The service group handles service requests about travelling arrangements and travel bills of large government-based organization.
In this project I acted as project manager, specifier, developer, and a trainer.

Deployment of CMDB

Project included collecting needs for CMDB usage, customizing the functionalities and deployment of CMDB.
In this project I acted as project manager, specifier, developer, and a trainer.

Polycom integration

Fetching information about Polycom Video collaboration equipment from Polycom’s system via API to ServiceNow CMDB.
In this project I acted as project manager, specifier, one of the developers, and a trainer.

Network device integration

Fetching information from Dell’s OMNM system via REST/JSON-API to ServiceNow’s CMDB.
In this project I acted as project manager, specifier, one of the developers, and a trainer.

Renewal of customer service portal

Renewal of customer service portal in ServiceNow. Deploying hardware catalogue and adding online store to portal. Reviewing current service forms and modifying them according to requirements.
In this project I acted as project manager, specifier, one of the developers, and a trainer.

Cost management of cloud services

Cost monitoring of cloud platforms in ServiceNow. Enrichment of ServiceNow master CMDB data with cloud platform information.
In this project I acted as development project manager, specifier, one of the developers, and a trainer.

WAN information integration

Integration to operators CMDB. Integration fetches information about customer’s WAN connections and adds them to CMDB.
In this project I acted as project manager, specifier, developer, and a trainer.

Customer and supplier product catalog integration

Integration to Telia Inmics Nebula’s online store to fetch product and pricing information to customers product catalog.
In this project I acted as project manager, specifier, one of the developers, and a trainer.

Product order integration to teleoperator’s system

Integration that sends order information to Telia Inmics Nebula and receives status updates to the order.
In this project I acted as project manager, specifier, one of the developers, and a trainer.





Services


Software projects

Support with project management, in all project roles and phases

Integrations

Specifications and development of integrations between ITSM/CSM-systems and CMDB

Service processes

Digitalization and increasing efficiency of service processes using the best practices in the industry

ServiceNow and Requeste

Consulting, specifications and development using agile methodologies