I am Satu Kontio, a multi-skilled software production talent, a project manager and a developer. Throughout my 26 years in IT business, I have worked in the field of service management systems.
The first five years I worked at AutoMaster customer care, where a CRM-based customer service system was in use. After that we developed Requeste system at Sysart Oy and Requeste was the first commercial IT service management system in Finland. I acted as a product manager of Requeste for 18 years. During that time, I led numerous product development projects as well as deployment projects for both IT and customer service units (ITSM and CSM).
In 2018 I joined Sofigate Services and worked there for three years with ServiceNow system. At Sofigate my duties included leading deployment, development, and integration projects, as well as acting as an architect and a developer. During those years I familiarized myself with ServiceNow integration APIs.
During my long working career, I have worked with configuration management data bases (CMDB) and system integrations. I am a certified ITIL-professional and ServiceNow developer.
Nowadays I work as freelancer consultant and project manager through my own company.
Support with project management, in all project roles and phases
Specifications and development of integrations between ITSM/CSM-systems and CMDB
Digitalization and increasing efficiency of service processes using the best practices in the industry
Consulting, specifications and development using agile methodologies